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At Burkay's Collectives, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
Be unused and in its original condition
Be returned in its original packaging
Include proof of purchase or your order number
Items returned without prior approval may not be accepted.
For hygiene and safety reasons, we cannot accept returns on:
Personal care and hygiene products
Opened wellness or health-related items
Used or damaged items caused by misuse
Gift cards
Clearance or final sale items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.
Please include:
Your order number
Clear photos of the item and packaging
A brief description of the issue
We'll review your request and arrange a replacement or refund if approved.
Once we receive and inspect your returned item, we'll notify you of the approval status.
If approved:
Refunds are issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless the return is due to our error.
We only replace items that are defective, damaged, or incorrect.
If you need an exchange, please contact our customer support team before returning the item.
Orders may be cancelled within 12 hours of purchase.
After this period, your order may already be processed or shipped and can no longer be cancelled.
If the return is due to a change of mind or customer preference:
The customer is responsible for return shipping costs.
If the return is due to our mistake (wrong, defective, or damaged item):
We will cover the return shipping costs or provide an appropriate solution.
If you haven't received your refund:
Check your bank account.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.
If you've completed these steps and still haven't received your refund, please contact us.
For all return and refund requests, please contact us:
Email: dpalmer730@aol.com
We're committed to making your shopping experience smooth, fair, and worry-free. Thank you for choosing Burkay's Store
