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Shipping policy

Shipping Policy

Thank you for shopping with us! At Burkay's Collectives, we're committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Once your order has been processed, you will receive a shipping confirmation email with tracking information (when available).

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–12 business days

  • Australia & New Zealand: 7–15 business days

  • Europe: 5–15 business days

  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may also offer Free Shipping on eligible orders during promotional periods.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.

Please allow 24–72 hours for tracking information to update after shipment.

Delays

While we work hard to deliver every order on time, delays may occur due to:

  • High shipping volumes

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error, contact us immediately. We'll do our best to update your order before it ships.

Lost or Damaged Packages

If your order arrives damaged or appears lost during transit, please contact us within 7 days of the expected delivery date.

Include:

  • Your order number

  • Photos (if the item is damaged)

  • A brief description of the issue

Our support team will work with you to find the best possible solution.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding shipping or your order, we're here to help.

Email: dpalmer730@aol.com

Thank you for choosing Burkay's Store. We appreciate your trust and look forward to serving you.

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